Rob Banwart was recently responsible for goals, strategies, business requirements and process flows related to the procure-to-pay process for Presence Health’s implementation of the Oracle PeopleSoft ERP. Rob’s current operational role is System Director of Accounts Payable. Prior to the PeopleSoft development project, Rob initiated and led the redevelopment of the Accounts Payable function, transforming it from paper-based to a full suite of electronic processes, resulting in a 45% reduction of clerical FTEs. Implementation of Bank of America’s ePay, Paymode, and Procurement Card products, along with OCR and Workflow technology, were the catalysts for improvements throughout all Accounts Payable processes. He has also led the function through a merger of two hospital systems. The result of these efforts is a consolidated operating model that contributes hard dollars to the bottom line of the hospital system.
Rob has 28 years of management experience in finance and line operations in healthcare and scientific laboratories environments. He is also a Licensed Nursing Home Administrator, holds an MBA with an accounting emphasis from Northern Arizona University, and a BS in Accounting from Eastern Illinois University.
Mr. Brennan brings more than twenty-five years of experience as a consultant and entrepreneur working with the country’s leading healthcare organizations on strategy, organizational effectiveness, and information and technology management. He brings specialized expertise in assisting organizations in aligning healthcare information and business strategies for success under increased market competition and health reform. His areas of emphasis include strategic and financial planning, organization structure and development, formation and management of Accountable Care Organizations, payment and reimbursement reform, and information technology strategy, including health information governance, security, and exchange.
Mr. Brennan earned his Masters in Education from Harvard University and his Masters in Business Administration from Yale University.
John has over 20 years of extensive IT experience in the health care industry and in high-tech industries in silicon valley. When looking to solve for today's challenges, not only does John look at cutting edge solutions, but he couples this with his extensive experience in various markets, spanning three continents - focusing on best business practices.
He currently is responsible for a strategic program designed to help Kaiser Permanente deal with some of the most challenging issues in today's competitive healthcare market, and they are: how do you continue improving data security without compromising the user experience? With this customer focused perspective, he is in the middle of a multi -year, multi -million dollar program that is designed to modernize how Kaiser Permanente accepts its member payments.
Mr. Barrett has been Executive Director of The Electronic Healthcare Accreditation Commission (EHNAC) since its inception in 1993. EHNAC is nationally recognized non-profit healthcare accreditation organization. He has 10 years leading healthcare professional services organizations including PricewaterhouseCoopers, SAIC, Covansys and Virtusa. He has 13 years in senior management roles in payer organizations including: MassMutual, Connecticut Mutual, Travelers and Aetna. He has also been in senior leadership for the American Dental Association Business Enterprises Inc. (ADABEI), the for-profit, wholly owned subsidiary of the ADA, a provider organization. He has led several healthcare software/services development companies including: MBEXX, Claredi, HealthEC and others in which many he facilitated their acquisition. He has served as chairman of WEDI, and ASCX12N Insurance Subcommittee, serves on the eHi Leadership Council and DirectTrust Board and has been on a number of other industry board roles.
He speaks nationally on a number of e-Health/HIT industry topics and is involved in a number of industry coalitions promoting the use and implementation of both administrative and clinical transactions, including the development and proliferation of electronic health records (EHR) and “Meaningful Use” including the Sequoia Project and the promulgation of the Direct Protocol and assuring the security/privacy of health Information exchanges. Mr. Barrett continues to work on key HIT industry initiatives that lay the foundation for health information technology – including support and implementation of key healthcare legislative mandates and speaks nationally regarding security, privacy and cybersecurity risk management/assessment and mitigation strategies and tactics.
Nell Campbell-Drake is a vice president in the Retail Payments Office (RPO) at the Federal Reserve Bank of Atlanta. She has responsibility for international product development for the Federal Reserve’s ACH and Check business lines and for the RPO’s industry stakeholder relations. She serves as an RPO primary point-of-contact, working collaboratively with other Federal Reserve product offices and industry partners.
Ms. Campbell-Drake joined the bank in 1991 as a supervisor in the automated clearinghouse (ACH) department. In 1992, she was promoted to assistant manager in cash services with responsibility for cash processing and reconcilement. She was promoted to director in 1997 with responsibility for the entire Atlanta cash services operation. From 1998 to 2003, she served as director in check services, responsible for adjustments and reconcilement. In late 2003, she transferred to the Retail Payments Office and assumed responsibility for ACH central operations, electronic access channels, and Treasury Financial Management Services coordination. In 2007, she was promoted to assistant vice president and was responsible for product development and sales strategies and customer relations and industry stakeholder coordination. In 2009, she was promoted to her current role of vice president.
Ms. Campbell-Drake has represented the Bank on both district and System-level assignments throughout her career. She also currently serves on the board of the International Payments Framework Association (IPFA) and is the association’s Treasurer. In addition to the IPFA board, she serves as a board member of Community in Schools (CIS) of Atlanta. Before joining the Bank, she worked for ten years at Merrill Lynch Brokerage Firm in a number of capacities.
A native of Memphis, Tennessee, Ms. Campbell-Drake earned a bachelor's degree in communications and an MBA from Jackson State University, in Jackson, Mississippi. She completed the executive development program at the Fuqua School of Business Executive Education at Duke University in 1998. She also earned the Accredited ACH Professional (AAP) certification in 2004.
Raymond Chase has more than 25 years of healthcare industry experience in hospital operations as well as end-to-end revenue cycle operational management. Raymond specializes in transformational healthcare project management and has proven record of success leading centralized revenue cycle divisions, analyzing hospital operations, and fine-tuning general business and program development. He also has extensive experience implementing patient management and accounting systems.
Pam has more than 30 years of health care experience. She was responsible for the successful establishment and growth of two Midwestern hospice operations; has been involved in everything from product development to regulatory implementation to healthcare policy for two of the nation's largest health insurance companies and was directly involved in crafting language for the Patient Protection and Affordability Act. As the Senior Director of Health Business Solutions for HIMSS, Pam oversees the overall management and strategy development for HIMSS Health Business Solutions initiatives, which include Revenue Cycle Improvement, ICD- 10 Implementation/Operationalizing, Administrative Simplification, Fraud and Abuse, and Coding Integrity. Pam is a graduate of Eastern Oregon University with a BS in Politics, Philosophy and Economics.
As a lifelong public health advocate and professional with 10+ years of experience, Mr. Khaled Kadry has held various positions in healthcare experience, including work surrounding revenue cycle management, consulting, performance improvements and business analytics. Mr. Kadry has held positions at Navigant Consulting, Northwell, Montefiore - KPMG and is currently the revenue cycle director at Columbia University Medical Center.
Mr Kadry has a BSc in Business Management at Baruch College and earned an MBA from Dowling College and MHA from Columbia University. Mr. Kadry also has an Executive Certification in financial management from Cornell University and is certified in Green Belt Six Sigma and Six Sigma Lean.
His areas of expertise include revenue cycle, P&L, staffing, financial restructuring, data analytics and process improvements.
Mr. Kadry was born and raised in Cairo, Egypt, and moved to New York over twenty years ago to attend Baruch College.
Mr. Manna serves as the healthcare domain subject matter expert for SunTrust's Treasury and Payment Solutions group. He is responsible for assisting T&PS sales in managing opportunities that involve solutions of multiple and technically complex treasury products to meet the highly customized and unique needs of clients engaged in healthcare financial operations.
With over two and a half decades experience in the financial transaction processing industry, Mike has spent the past eight years focused on providing technologies which optimize the settlement process of healthcare payables and receivables; working with major financial institutions, large national billers, payers and healthcare delivery organizations . He has substantial experience in a variety of organizational settings having held senior positions in sales, sales management, product and general management and M & A assignments at both private and public companies.
A Dallas native, Mike continues to reside in North Texas. He is an honors graduate of Boston College.
Timothy Mills is a Vice President in the Customer Relationship Management unit of The Clearing House Payments Company, the nation’s oldest clearing house and only full- service, private sector payment network operator. Mr. Mills holds the Accredited ACH Professional (AAP) credential and has served as a member of the National Automated Clearing House Association’s (NACHA) Payments Institute Board of Regents, Risk Management Advisory Group (RMAG) and Payments Conference Planning Committee. In his career, he has consulted with several central banks on issues related to payments modernization. He is a frequent speaker at regional conferences and payments related functions.
Michael is responsible for Account Management & charter for a structure that redefines the Patient Financial Experience for the largest Provider in Idaho. He has over 20 years' experience in customer management and patient experience working for firms such as Capital One and Hewlett-Packard.
Michael has held various roles across diverse organizations including customer management and insights for Capital One. At Hewlett-Packard, Michael was the Executive responsible for a $2B e-Commerce organization. Within HP, Michael managed Data & Analytics to drive user interface changes that drove significant improvements in performance.
These experiences have led Michael to St. Luke's Health System where he has been tasked with identifying and developing solutions that improve Patient Financial Experience from end to end. This is defined as pre-patient experience through each step of the clinical and non-clinical touch points.
Michael holds a BS in Marketing from the University of Tampa, MBA from Northwest Nazarene University and a dual PhD. in International Business & Decision Sciences from NOVA Southeastern University.
Kempton has been employed in healthcare and healthcare technology for over 30 years. This includes 21 years employment in acute hospital settings for both for-profit and not-for-profit health systems, and twelve years with "top 20" health systems. He also worked as a vendor, supporting technology product design and deployment, analyzing processes and "experiencing" various levels of detail in about 75 healthcare organizations. He currently serves as Vice President of Patient Financial Services in the Regional Services Division for Carolinas HealthCare System (CHS). In this role, Kempton oversees the Patient Access and Patient Accounting operations for eight hospital systems that contract with CHS for Management Services, and advises on strategic and operational matters for 5 other entities within CHS.
Once called a "pioneer" in Revenue Cycle technologies for implementing document management technologies (including Point Of Service Scanning and electronic signature capture) in the early 1990s, Kempton has experience implementing Main Frame Systems, Predictive Dialing Systems, Scheduling Systems, Contract Management Estimation, Claims System, as well as tools and modules supporting EDI Transactions, Customer Service, and Revenue Cycle Decision Support. Kempton has also coordinated mission-critical projects to enhance cash flow for financially distressed organizations. These include implementing Point of Service Collections and Requiring Payments for Non-Emergent Services in the ED, Comprehensive Medicaid Eligibility, Expanded Financial Counseling Services, and Revenue Outreach.
Kempton also served in leadership roles in State and National AAHAM including National President and Board Chairman. He is a contributing author The Patient Accounts Management Handbook published by (Aspen 1997). He has written articles for publications in HFMA, AAHAM, and various regional business journals, and has served on the Editorial Board for Aspens System's Healthcare Collector. Kempton is a graduate of Appalachian State University and native of Goldsboro, NC.
Presentation Overview: Managing in an Environment of Change The speed of change is accelerating. The pressures of Consumerism, Bed-side Registration, Red Flag Rules, HIPPA Privacy, Compliance, and Point of Service Collections seem minor compared to the growth of Consumer Expectations, Changes in Reporting Requirements, Outreach Program Expectations, Realization of EDI Transaction Sets, and New Technology Deployment that looms on the horizon.
These anticipated "uncontrollable" changes interrupt the ability to envision and execute changes departmental leaders would like to implement. to improve internal operations, improve employee morale, and enhance our patients' experiences.
We all know the resulting stress is significant for leadership and staff.
Managing in an Environment of Change will examine the pressures we face, sharing successes and failures experienced by others. This presentation will help participants develop ways of examining changes, understanding the root cause and developing strategies for success. This presentation will be pertinent to both day-to-day management and project leadership.
June has 32 years of Treasury Services product management and customer service experience. Since 2005, she has helped lead Wells Fargo’s solutions development for the healthcare industry. Currently she is responsible for Wells Fargo’s Revenue Cycle Management – Claims Payment Solution for Commercial/Government Insurance Payments product strategy and Supplier Payment Solution, a healthcare provider supply chain management payables strategy.
June is a frequent presenter and author on the convergence of healthcare and banking.
June holds both graduate and undergraduate degrees from the University of North Florida in Jacksonville, FL.
Rose is a Vice President and the Senior Healthcare Market Product Manager for Huntington Bank and responsible for executing on the strategy and solution set developed for Huntington’s healthcare focus. Rose has 20 years of Treasury Management product experience, with her involvement spanning the working capital lifecycle. She has spent the last 10+ years focused on delivering innovative medical banking tools and services to the healthcare market.
Rose is known in the industry through her many conference presentations and participation on the HIMSS’ Health Business Solutions Committee from 2013-2015. Currently Rose is an active member of the HFMA and HIMSS Revenue Cycle Task Force. She has a Certified Treasury Professional designation and holds a Master of Business Administration degree and BS in Accounting. Rose currently resides in Pittsburgh, PA.