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Tom Aubel, Director of Medical Payment Strategy and Policies, UPMC Health Plan

Healthcare Payments Innovations
Lee Barrett, Executive Director, EHNAC

In addition to his position as Executive Director for EHNAC, Mr. Barrett is President, CEO of IGI Global Health, a provider of services to HIE's, EMR, Portals and EDI Transactional platforming. He also currently serves as a board trustee on the NJ HITEC Regional Extension Center.

Mr. Barrett has 10 years leading healthcare professional services organizations including PricewaterhouseCoopers, SAIC, Covansys and Virtusa. He has 20 years in senior management roles in payer organizations including: MassMutual, Connecticut Mutual, Travelers and Aetna. He has also lead and grown healthcare and other software/solutions companies including: MultiMate, Barrett Consulting Group, Medical banking Exchange (MBEXX) and Claredi Corp. He has also been in senior leadership for the American Dental Association Business Enterprises Inc. (ADABEI), the for-profit, wholly owned subsidiary of the ADA, a provider organization. He has served as chairman of WEDI, and ASCX12N Insurance Subcommittee and has been on a number of other industry board roles.

He speaks nationally on a variety of e-Health/e-Commerce and industry topics and is involved in a number of industry coalitions promoting the use and implementation of both administrative and clinical transactions, including the development and proliferation of electronic health records (EHR) and "Meaningful Use" including the National Health Information Network (NIHN) and Health Information Exchanges (HIE's).Mr. Barrett continues to work on key e-Health industry initiatives that lay the foundation for health information technology - including support and implementation of the American Reinvestment and Recovery Act (ARRA), Health Insurance Portability and Accountability Act (HIPAA),the Health Information Technology for Economic and Clinical Act (HITECH and Accountable Care Act (ACA).

Healthcare Payments Innovations
Wendy Bavan, Director, Provider Relations & Communications, Blue Shield of California

Wendy is the Director of Provider Relations and Communications at Blue Shield of California. She leads a statewide team that works directly with network providers to drive best outcomes in the operational requirements of provider contracts for all lines of business. One of Provider Relations' responsibilities is the execution of the innovative Partnership in Operational Excellence and Transparency (POET) program that provides a forum for Blue Shield and providers to efficiently identify and resolve operational issues. The Provider Relations team also leads the Comprehensive Provider Relations Strategy, partnering with multiple internal business units to identify objectives and lead data-driven interactions with providers to achieve operational and quality outcomes. Wendy is also responsible for managing the access and availability measures and outcomes for all lines of business.

Blue Shield of California's network of hospitals and IPA/medical groups are surveyed annually to assess the effectiveness of the service provided by the team of Provider Relations Representatives. Providers repeatedly rate the team as the best among the health plans for the overall value, quality and professionalism. This is in keeping with tProvider Relations' mission to be the best in class in California in building strong and trusting provider relationships by providing excellent service and root cause issue resolution.

Wendy has been with Blue Shield of California for 17 years. Prior to joining Blue Shield, Wendy was the Regional Director for Contracting and Provider Relations for CareAmerica Heath Plans. Wendy holds a Master's Degree in Public Health from the University of California Los Angeles (UCLA).

Healthcare Payments Innovations
Jay Eisenstock, National Head, Provider eSolutions at Aetna

Jay Eisenstock has close to 30 years of management and technology consulting experience along with significant health insurance industry knowledge. He currently heads provider eSolutions at Aetna where his responsibilities include the innovation and deployment of administrative, clinical and financial interactions between Aetna and the provider community. In previous roles at Aetna, Mr. Eisenstock led the company's efforts to achieve HIPAA compliance for electronic transactions.

Prior to joining Aetna, Mr. Eisenstock was vice president of the web development and business intelligence line of business for a technology consulting firm. He also held various leadership and technical positions with Electronic Data Systems Corporation (EDS). He is the current chair of the CAQH Committee on Operating Rules for Information Exchange (CORE) Joint Certification/Enforcement and Testing Subgroup, serves the Workgroup for Electronic Data Interchange (WEDI) as a director, and the Electronic Health Network Accreditation Commission (EHNAC) as a commissioner. He was selected by the Certification Commission for Healthcare Information Technology (CCHIT) to be one of twenty participants in its Health Information Exchange Work Group. Mr. Eisenstock was honored with the Workgroup for Electronic Data Interchange (WEDI) Leadership in Technology award and was a finalist for Aetna's highest employee recognition award. He was also recognized as one of 11 top executives and thought leaders in the healthcare IT industry by eMids Technologies and Healthcare Payer News. Mr. Eisenstock earned a master's degree in business administration from the University of Massachusetts.

Healthcare Payments Innovations
Shelley Gast, System Vice President, Managed Care &Payor Strategy, Norton Healthcare

Shelley is responsible for oversight and maintaining the integrity of all contracts for Norton Healthcare; including 4 Adult Hospitals, The only free standing Children's Hospital in Kentucky, 5 free standing diagnostic centers, 13 Immediate care centers, 26 Primary Care offices and many specialistis. Also, Shelley is responsible for payor physician credentialing for our employed physician group which is over 800 currently. Born and raised in New Castle, Indiana; Shelley has lived in Jeffersonville Indiana for the past 18 years. Shelley and her husband, Keith, along with their six children: Kea (21), Kevin (15) , Oksana (14), Kyle (14), Maksim (13), Nastia (10). Away from the office Shelley is a fitness enthusiast, including participation in triathlon/IRONMAN competitions and Crossfit!

Healthcare Payments Innovations
Lisa M. Goodlett, CPA, MBA, FACHE, Senior Vice President & Chief Financial Officer, Dimensions Healthcare System

Healthcare Payments Innovations
Craig N. Hankins, Vice President, Consumer Engagement Products, UnitedHealthcare

Craig Hankins holds the position of Vice President, Consumer Engagement Products at UnitedHealthcare. Craig brings his passion for consumer health, product design and technology to advance innovations in health care that benefit all industry participants. Craig has led development of the award-winning Health4Me mobile application since inception to over 1.3 million downloads and over 4.7 million consumer visits in 2014. He also has responsibility for UnitedHealthcare's value-based products including the Diabetes Health Plan and Incentives for Health and its diabetes programs including the Diabetes Control Program. Prior to his current role, Craig managed UnitedHealthcare's market-leading consumer-driven health products for several years. Craig combines his over 15 years of broad health care experience with expertise gained as a management and strategy consultant. He earned an M.B.A. from New York University's Stern School of Business and a B.A. from St. Olaf College.

Healthcare Payments Innovations
Stuart M. Hanson, Director, Healthcare Business Development, Citi Retail Services

Stuart Hanson leads the healthcare business development strategy and activity for Citi Retail Services. This business unit recently launched Citi's innovative Money2SM for Health patient payment solution. In this role, Stuart works closely with healthcare clients involved in development and adoption of this award winning innovative platform.
Prior to joining Citi, Stuart managed the healthcare banking business at Fifth Third Bank, responsible for overall product strategy, profitability, growth, and business development opportunities. He held similar management positions at JPMorgan Chase, and Bank One Corporation

He is active in numerous governmental and industry initiatives supporting the achievement of "Administrative Simplification" under HIPAA and subsequent legislation, including the Patient Protection and Affordable Care Act of 2010 (aka "Healthcare Reform"). Stuart currently serves as the chair the Healthcare Revenue Cycle Improvement Task Force for the Healthcare Information and Management Systems Society (HIMSS).In 2011, Stuart served as co-chair of CAQH / CORE's Workgroup on EFT & ERA Operating Rules, and speaks frequently on the topic of healthcare payments.

Stuart holds an M.B.A. in finance from the University of Chicago, Booth School of Business and a bachelor's degree in finance from the University of Illinois.

Pam Jodock, Senior Director, HIMSS

Pam has more than 30 years of health care experience. She was responsible for the successful establishment and growth of two Midwestern hospice operations; has been involved in everything from product development to regulatory implementation to healthcare policy for two of the nation's largest health insurance companies and was directly involved in crafting language for the Patient Protection and Affordability Act. As the Senior Director of Health Business Solutions for HIMSS, Pam oversees the overall management and strategy development for HIMSS Health Business Solutions initiatives, which include Revenue Cycle Improvement, ICD- 10 Implementation/Operationalizing, Administrative Simplification, Fraud and Abuse, and Coding Integrity. Pam is a graduate of Eastern Oregon University with a BS in Politics, Philosophy and Economics.

Healthcare Payments Innovations
June St. John, CTP, Senior Vice President, Healthcare Product Manager, Wells Fargo

June has 28 years of Treasury Services product management and customer service experience. Since 2005, she has helped lead Wells Fargo's solutions development for the healthcare industry. Currently she is responsible for Wells Fargo's Revenue Cycle Management - Claims Payment Solution for Commercial/Government Insurance Payments product strategy and Supplier Payment Solution, a healthcare provider supply chain management payables strategy.

June is a frequent presenter and author on the convergence of healthcare and banking.

Currently she serves as the co-chair of HIMSS/Medical Banking and Financial Systems, Business Edge Task Force committee. She served as Chair of the HIMSS/Medical Banking and Finance Systems Steering Committee from July 2011 through June 2012. She was awarded the Evelyn Casillas Award in February 2012 by HIMSS as recognition of her industry leadership in healthcare financial services.

June holds both graduate and undergraduate degrees from the University of North Florida in Jacksonville, FL.

Healthcare Payments Innovations
Charyl Kavner, Vice President, Senior Healthcare, Solutions Product Manager, Fifth Third Bank

Charyl Kavner is a Vice President and Senior Healthcare Product Strategy Manager for Fifth Third Bank. She is responsible for developing, executing and launching Treasury Management healthcare products that help providers better manage their revenue cycle. Charyl has over 20 years experience working in the healthcare industry that includes developing products for: health plans, bank card payment networks and financial institutions. Charyl earned a Master of Arts and Education degree from Washington University and a Bachelor of Arts and Education from Arizona State University. She currently resides in Chicago, IL.

Healthcare Payments Innovations
William Kocurek, Revenue Integrity Manager, Flagler Hospital, Inc.

William Kocurek, Revenue Integrity Manager with Flagler Hospital Inc. has been in the Healthcare business for over 20 years dealing with all aspects of Revenue Management. This includes RAC audits, Medicare and Medicaid guidelines, Hospital Billing, Claims, Chargemaster management, Managed Care Contract Management and defense auditing. His specialty is Medicare Guidelines in the Facility setting, applying the rules appropriately to remain compliant all the while maximizing reimbursement. He has a BBA in Management with strengths in Project Management.

Healthcare Payments Innovations
Dan Martinez, VP of Revenue Cycle, Southern California, St. Joseph Health

Dan Martinez is the VP of Revenue Cycle Southern California for St. Joseph Health, a Ministry of the Sisters of St. Joseph. Dan has over 20 years of healthcare management experience across the revenue cycle continuum. He currently has oversight of the Patient Access, HIM and PFS functions for the four St. Joseph Health Ministries in Southern California. Dan is a member of HFMA, a member of the California Hospital Association Payer Relations Committee and former Chairperson of the Hospital Association of Southern California Claims Adjudication Work Group. Dan has been an active provider in the POET program since 2008.

Alton R. McKinley, Chief Financial Officer, Veteran's Administration, North Texas

Alton R. McKinley, Chief Financial Officer, VA Medical Center at Dallas TX., has 20 years of experience in a wide range of leadership, management and advisory positions. In the role of Chief Financial Officer (CFO), he provides executives with timely and accurate financial information, ongoing budget projections, and oversight over accounting, payroll and finance operations, as well as design and maintenance of the financial reporting structures.

In addition to his accounting and finance oversight responsibilities, Mr. McKinley offers broad management, internal control and strategic advice to management that maintain budgets in excess of $850 million. His Total Quality Management (TQM) experience has greatly accelerated VA North Texas efforts to meet and exceed many of their nation performance measures.

Among his significant previous positions, Mr. McKinley has served as CFO at VA Amarillo, TX, Deputy CFO at VA Temple, TX, and Executive Health System Specialist. Mr. McKinley has also held supervisor and management positions with Citigroup, Inc.

Mr. McKinley holds a Bachelor of Science in Accounting and a Master of Arts in Leadership.

Healthcare Payments Innovations
Charles J. Myers, Director of Operations for Special Programs and Support,

Charlie Myers is Director of Operations, Special Programs and Support for the Johns Hopkins Health System. In that role, he has Accounts Receivable responsibility for the psychiatry, substance abuse, and long term care services of JHHS. Charlie is also responsible for the revenue control, cash applications, and customer service functions for 5 of the Hopkins hospitals.

Charlie's previous experiences include positions in hospital, independent laboratory and physician business offices. On the other side of the ledger, he served as Utilization Review Manager at Blue Shield of Maryland, earlier in his career.

In addition to his duties at JHHS, Charlie is the Nominations and Elections Chair for the American Association of Healthcare Administrative Management, (AAHAM) and he is Co-chair of the WEDI Sub-workgroup for the 835 transaction. Recently, Charlie was asked by the AAHAM to be their representative to the WEDI Board of Directors. Charlie agreed and was elected to the WEDI Board.

He is married and has four children. His hobbies include music and sports.

Mike Olson, Vice President, Senior Product Manager, Fifth Third Bank

Mike Olson, is the Senior Product Manager for Fifth Third Banks Healthcare Services in addition to their Wholesale and Retail Lockboxes. His current responsibilities include establishing and managing the strategic direction, product development, and oversight for these services. He has been with Fifth Third since 2002 and has spent his career there working with and helping to shape the banks receivables solutions including their RevLink payment platform. Mr. Olson also chairs the Remittance Mail Advisory Committee's work group on Operational Performance.

Michael Rawdan, PhD., Director of Revenue Cycle & Patient Experience, St. Luke's Health System

Michael is responsible for Account Management & charter for a structure that redefines the Patient Financial Experience for the largest Provider in Idaho. He has over 20 years' experience in customer management and patient experience working for firms such as Capital One and Hewlett-Packard.

Michael has held various roles across diverse organizations including customer management and insights for Capital One. At Hewlett-Packard, Michael was the Executive responsible for a $2B e-Commerce organization. Within HP, Michael managed Data & Analytics to drive user interface changes that drove significant improvements in performance.

These experiences have led Michael to St. Luke's Health System where he has been tasked with identifying and developing solutions that improve Patient Financial Experience from end to end. This is defined as pre-patient experience through each step of the clinical and non-clinical touch points.

Michael holds a BS in Marketing from the University of Tampa, MBA from Northwest Nazarene University and a dual PhD. in International Business & Decision Sciences from NOVA Southeastern University.

Leslie Reardon, CTP, CRCR, Senior Vice President - Director of Healthcare Payments, Commerce Bank

Healthcare Payments Innovations
Brian G. Rosenberg, Chief Executive Officer, The Rosenberg Group

Brian G. Rosenberg has over 15 years experience helping healthcare organizations to optimize their procure to pay processes. As a leader in implementation of payment strategies, software implementation, and shared service operations, Brian has helped many of the largest healthcare providers in the country. He is a regular speaker at industry conferences and the Chairman of the Editorial board for Financial Operations Matters magazine.

Healthcare Payments Innovations
Kempton S. Smith, CRCE-I, VP Patient Financial Services Regional Facilities, Carolinas HealthCare System

Kempton has been employed in healthcare and healthcare technology for over 30 years. This includes 21 years employment in acute hospital settings for both for-profit and not-for-profit health systems, and twelve years with "top 20" health systems. He also worked as a vendor, supporting technology product design and deployment, analyzing processes and "experiencing" various levels of detail in about 75 healthcare organizations. He currently serves as Vice President of Patient Financial Services in the Regional Services Division for Carolinas HealthCare System (CHS). In this role, Kempton oversees the Patient Access and Patient Accounting operations for eight hospital systems that contract with CHS for Management Services, and advises on strategic and operational matters for 5 other entities within CHS.

Once called a "pioneer" in Revenue Cycle technologies for implementing document management technologies (including Point Of Service Scanning and electronic signature capture) in the early 1990s, Kempton has experience implementing Main Frame Systems, Predictive Dialing Systems, Scheduling Systems, Contract Management Estimation, Claims System, as well as tools and modules supporting EDI Transactions, Customer Service, and Revenue Cycle Decision Support. Kempton has also coordinated mission-critical projects to enhance cash flow for financially distressed organizations. These include implementing Point of Service Collections and Requiring Payments for Non-Emergent Services in the ED, Comprehensive Medicaid Eligibility, Expanded Financial Counseling Services, and Revenue Outreach.

Kempton also served in leadership roles in State and National AAHAM including National President and Board Chairman. He is a contributing author The Patient Accounts Management Handbook published by (Aspen 1997). He has written articles for publications in HFMA, AAHAM, and various regional business journals, and has served on the Editorial Board for Aspens System's Healthcare Collector. Kempton is a graduate of Appalachian State University and native of Goldsboro, NC.

Presentation Overview: Managing in an Environment of Change The speed of change is accelerating. The pressures of Consumerism, Bed-side Registration, Red Flag Rules, HIPPA Privacy, Compliance, and Point of Service Collections seem minor compared to the growth of Consumer Expectations, Changes in Reporting Requirements, Outreach Program Expectations, Realization of EDI Transaction Sets, and New Technology Deployment that looms on the horizon.

These anticipated "uncontrollable" changes interrupt the ability to envision and execute changes departmental leaders would like to implement. to improve internal operations, improve employee morale, and enhance our patients' experiences.

We all know the resulting stress is significant for leadership and staff.

Managing in an Environment of Change will examine the pressures we face, sharing successes and failures experienced by others. This presentation will help participants develop ways of examining changes, understanding the root cause and developing strategies for success. This presentation will be pertinent to both day-to-day management and project leadership.

Healthcare Payments Innovations
Ron Wachsman, Chief Revenue Officer, Memorial Hermann Health System

Currently Ron holds the position of Chief Revenue Officer for Memorial Hermann Health System, in Houston Texas. His responsibilities include; Enterprise Payer relationships and contracting, Government reimbursement and Revenue Cycle Operations.

With about $5 billion in annual revenues, Memorial Hermann Health System is the largest not-for-profit health system in Southeast Texas and has 12 hospitals and numerous specialty programs and services located throughout the Greater Houston area. Memorial Hermann-Texas Medical Center is one of the nation's busiest Level I trauma centers and the primary teaching hospital for The University of Texas Health Science Center at Houston (UTHealth) Medical School. The health system has 5500 aligned physicians with a nationally recognized Accountable Care Organization that holds contracts with CMS and numerous payer organizations.

Originally from Cleveland, Ron was an executive with ProMedica Health System throughout most of his career. Ron started with the organization when it was a single hospital and was part of the management team that expanded it to be the market leader with $2 billion in annual revenue with nine hospitals and 350 employed physicians. During his tenure, he was responsible for revenue cycle, government reimbursement and managed care operations. Ron received his B.B.A. in Accounting and M.B.A. in Management from the University of Toledo.

Healthcare Payments Innovations
Brian Weinstein, CTP, AVP, Patient Payment Solution Product Manager, Wells Fargo Treasury Management

Brian began his career at Wells Fargo over fourteen years ago, working in Treasury Management the last nine years. In late 2013, Brian transitioned from a Treasury Management Ethnography Market Research Consultant focusing on the healthcare industry to a Healthcare Product Manager. He currently manages the Patient Payment Solution (PPS). PPS is a patient revenue cycle management solution for providers of healthcare services.

Brian is a native of the Bay Area and currently resides in San Francisco. He holds a B.S. in Computer Science with a Minor in Technology Management from the University of California, Davis. He has held the Certified Treasury Profession designation since 2008.

Healthcare Payments Innovations
Rose Wojciechowski, Vice President, Healthcare Market Manager, BNY Mellon

Ms. Wojciechowski is a Healthcare Market Specialist with BNY Mellon's Healthcare Solutions Team. Rose is responsible for executing on the team's strategic direction, solution development and marketing efforts to the healthcare industry.

Ms. Wojciechowski has over 30 years of experience with the organization and, over the course of her career, has held various roles in product management, direct marketing, credit risk, and financial analysis across multiple business lines. Ms. Wojciechowski is a Certified Treasury Professional and holds a bachelor's degree in accounting from Carlow University and a master of business administration degree from Capella University.

Healthcare Payments Innovations

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Healthcare Payments Innovations